Matisse Footwear - Agency Western Boot

SHIPPING

We offer free ground shipping on all orders over $85!

We ship everywhere within the US.  We are unable to ship internationally.

The following flat rate shipping schedule will apply to orders under $86:

Ground: $8

Second Day: $28

Next Day: $50

Your order may be shipped in more than one package.

Orders placed after 12pm (Monday- Friday) will be processed the following business day.

In store pick up:  Customer will be advised via email when items are ready for pickup.  This may take up to 3 business days if items are coming from different locations.

Standard Overnight shipping is not available for orders placed after 12pm EST (Monday- Friday) or for orders placed on Saturday and Sunday.

ONLINE RETURNS

Full return or exchange will be issued for full priced merchandise returned within 14 days of the customer’s receipt of goods. All items must be in the original packaging and must not have been worn, washed, used, or altered in any way. All original tags must be attached.

Sale items are a final sale and cannot be returned. Intimates are not eligible for return or exchange.

Return Shipping charges are the responsibility of the customer. Please be sure to use an insured carrier (ex. FedEx, UPS). 310 Rosemont is not responsible for items damaged or lost in transit. .

Once we receive the returned item, please allow up to 72 hours to process and credit your account. 

Online orders may be returned in store. 

If an item is returned to us that does not meet the stated conditions, we will send you a shipping invoice via email for the ineligible item(s) so we can return them to you

If you have any questions or concerns regarding your return, please contact:  shop@310rosemont.com

Include a copy of your receipt with your return.

Please send returns to the following address:

310 Rosemont - Returns

312 Market Street

Roanoke, VA 24011

EXCHANGES
To exchange an item for a different size or style, please contact us directly at shop@310rosemont.com  or call us at 540-345-5326.

Purchases made in-store

310 Rosemont accepts returns for store credit within 10 days of your purchase date. Merchandise must be unworn with tags attached accompanied by the original receipt. No Refunds. Store Credit only. All sale items are a final sale.

Jackson, Tennessee

169 Carriage House Dr. 
Jackson, TN 38305 
Phone: (731)664-8686
 
Email: sales-jackson@310rosemont.com        
Hours: 10 am - 5:00 pm Monday – Friday
11 am - 4 pm Saturday  
Closed Sunday

@shop310rosemontjackson

Trenton, Tennessee

1032 South High St.
Trenton, TN 38382
Phone: (731)855-1030
Email: sales-trenton@310rosemont.com        

Blacksburg, Virginia

208 North Main St.
Blacksburg, VA 24060
Phone: (540)961-5326
Email: sales-blacksburg@310rosemont.com   
Hours: 10 am – 6 pm Monday – Saturday            
12 pm – 4 pm Sunday

@shop310rosemontblacksburg                

Roanoke, Virginia

312 Market St. Roanoke, VA 24011           
Phone: (540)345-5326                                    
Email: sales-roanoke@310rosemont.com     

Hours:
10 am - 6 pm Monday – Friday
10 am - 5 pm Saturday           
12 pm - 4 pm Sunday
@shop310rosemontroanoke